The lowdown

Products purchased direct from DECKED Australia 

We want to be sure you’re as happy with your DECKED products as we are. If you’re not satisfied with your purchase, we have a no questions asked return policy within 30 days of your purchase. Processing fees and return directions are outlined below.  

All returns made directly with our team must be related to orders made on our website. We do not offer returns on items purchased outside of DECKED Australia, however we’ve included some tips below on returning through an authorised dealer. 

Products purchased from an authorised dealer 

For products purchased from an authorised dealer, their return policy applies— please contact the dealer directly for more information.  

Our Returns Policy 

Returns of Decked Systems and accessories must be made within 30 days of receiving the shipment. 

All products returned are subject to a restocking fee of 20% of the original purchase and return freight expenses. 

If the product has been opened and is not in its original condition, returns will be subject to any associated costs for repackaging and missing parts replacement.  

Products which have been un-cartoned and assembled in any manner will not be eligible for any return. 

Have questions? 

If you have any questions about returns, feel free to get in touch with our Customer Service team on 0437 577 698 or email us on